Shipping Information
We carefully package every leather product and deliver it through trusted courier partners across Nepal. Each order is handled with care to help ensure it reaches you safely and in excellent condition.
Delivery charges may vary depending on your location and order size. In some cases, special offers or minimum order values may qualify for reduced or free delivery.
Orders delivered within Nepal generally do not require customs fees. For international deliveries, customs duties or import taxes may apply depending on the destination country’s rules.
If your item arrives damaged or develops a genuine fault, please contact our support team with your order details and product photos. We will review the issue and help with a suitable resolution based on our policy.
Orders and Returns
Once your order is dispatched, you can track it using the delivery details shared with you. If you need help checking the status, our support team will be happy to assist.
If your order has not arrived within the expected timeframe, please contact us with your order details. We will help check the status and guide you on the next steps.
To request a return, please contact our support team first. We will guide you through eligibility, condition requirements, and the process for returning the product.
Payments
We accept commonly used payment options such as cash on delivery, bank transfer, and available digital payment methods supported on our checkout page.
At the moment, gift card payments are not available unless stated otherwise on the site. Please use one of the listed payment methods during checkout.
Please double-check your payment details and internet connection, then try again. If the problem continues, contact us and we will help you complete your order.
You can confirm your payment by checking your confirmation message, order email, or transaction record. If you are unsure, contact us and we will verify it for you.